Frequently Asked Questions
Everything you need to know about our authentic Italian treats.
How do you ensure the freshness of shipped pastries?
We bake our pastries to order and use specialized insulated packaging and cold packs for perishable items to ensure they arrive at your door tasting bakery-fresh.
Do you offer nationwide shipping?
Yes, we ship our signature cookies, cannoli kits, and specialty cakes across the United States via expedited shipping to maintain quality.
Can I customize an order for a special event?
Absolutely! We specialize in custom cakes and dessert platters for weddings, birthdays, and corporate events. Please contact our shop directly to discuss your design.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or you are unsatisfied, please contact us within 24 hours for a resolution.
Do you have gluten-free or nut-free options?
While we offer some products made without gluten or nuts, all our items are prepared in a facility that handles wheat, dairy, and tree nuts, so cross-contamination is possible.
How should I store my pastries once they arrive?
Specific storage instructions are included with every shipment. Generally, cookies should be kept in an airtight container, while cream-filled items must be refrigerated immediately.