Returns & Exchanges

Due to the perishable nature of our fresh Italian pastries and baked goods, we cannot accept physical returns once an order has left our bakery. If you are unsatisfied with your order or it arrived damaged, please contact our support team within 24 hours of delivery for a resolution.

Return Process

• 1.
  Document the Issue

  Take clear photos of the pastry box, the packaging, and the specific items you are reporting as damaged or incorrect.

• 2.
  Contact Our Team

  Email our customer service at [email protected] with your order number and the photos of your items attached.

• 3.
  Review Process

  Our pastry chefs and quality control team will review your claim within 48 hours to determine eligibility for a refund or replacement.

• 4.
  Resolution

  If approved, we will issue a store credit, process a refund to your original payment method, or ship out a fresh replacement immediately.